What should I do if my product is out of warranty and needs repair?

Firstly please check our warranty section and if it meets the criteria then fill out the returns form found under the “SUPPORT” tab.

If you are sure your product is out of warranty, (for example you have purchased it second-hand) and you want it repairing then please note the following:

Bench Fee is: £35 per hour (Minimum 1 hour)

Parts cost: This will vary per product.

Please note alternatively you can pay for parts and have someone locally fix the product for you. You may also try to fix it yourself and we would happy to talk you through non-technical repairs such as replacing a PCB in a chassis / non-soldering.

PLEASE NOTE:

WE WILL NOT SHARE ANY TECHNICAL INFORMATION RELATING TO SOFTWARE, CALIBRATION PROCEDURES, OR SCHEMATICS. ALL SIGNIFICANT REPAIRS WILL BE MADE BY STONE DEAF OR AN AUTHORISED REPAIRER ON PRODUCTS WITHIN OR OUTSIDE OF WARRANTY. 

How fast is the shipping to my country?

Shipping can vary from courier to courier to different countries and may change from time to time due to global economic forces.

We ship to the following countries:

United Kingdom: 1-2 Days (If a product is in stock)

United States / Canada: 3-5 Days (If a product is in stock)

Europe: 3-7 Days (This depends on your local courier)

Rest of the world: 7-10 Days (This depends on your local courier)

its also depending if the product is in stock or on pre-order.

Shipping costs:

We try to subsidize shipping costs to your country as much as we can but the global energy crisis has increased prices across every country.

Costs are calculated at Final checkout BUT in some instances we may refuse the order because of local disbursement fees being too high.

For example Greek & Estonian customer must pay disbursement Fee's from the courier. 

Do you have the MIDI manuals for the Tremotron and the Syncopy?

Yes, located in the “MANUALS” tab on each product page.

What is the warranty of my product?

Limited Warranty:

Stone Deaf provides a one-year limited warranty from the original purchase date, guaranteeing the product to be free from defects in material and workmanship. In case of any failure within the warranty period, Stone Deaf will either repair or replace the product at no charge to the original purchaser. After the one-year warranty period has elapsed, Stone Deaf will offer repair services at a reasonable cost, subject to the extent of damage. The bench fee for repair is £35 per hour + Parts.

Liability Limitations:

If the product malfunctions, the purchaser's sole recourse is repair or replacement, as explained above. Stone Deaf will not be held accountable for any damages that result from product failure, including lost profits, lost savings, damage to other equipment, or incidental or consequential damages resulting from product use or inability to use it. The maximum liability of Stone Deaf will be the amount of the purchase price, up to the current retail price of the product. Stone Deaf does not provide any other warranties, either expressed or implied. The user agrees to all terms and conditions by using the product. This statement supercedes previous warranties implied or given in any accompanying literature such as manuals within products sold after the date: 31/03/2023.

Exclusions:

This warranty covers defects that arise during product use as recommended by Stone Deaf. It does not cover loss or theft nor any damage caused by unauthorized modification, misuse, abuse, improper storage, lightning, or natural disasters. Any damage resulting from the above circumstances will be subject to a non-warranty repair fee. The non-warranty repair fee is £35 per hour + parts.

Service Procedure:

To obtain service under this warranty, or if you require a repair outside of warranty please use the Warranty Returns form on the support page. All information will need to be filled in so we can deal with your issue effectively. Any false information given will instantly be dismissed and not be dealt with. 

What to do if you need to return a product?

Stone Deaf offers a 30-day refund policy (excluding shipping costs) for our products.

If you are dissatisfied with your purchase, please contact us via the Warranty Returns form within 30 business days of receiving your order to obtain an RMA form / confirmation . The RMA form must be completed and included in the shipment along with the product being returned.
We will not refund or credit outside of this 30 day window as it is more than enough time to return the product. 

Returns are dealt within 7 days of submission.

To qualify for a refund, products must be returned in new condition and in their original packaging. Worn or damaged products or products with missing accessories will incur a minimum 15% restocking fee and may only be eligible for store credit. The return shipping method should include tracking and a declaration of the full value to protect against lost shipments. The customer is responsible for return shipping costs, and the returned item must arrive at our facility within 7 days of obtaining the RMA confirmation.

Refunds are processed within 10 business days of receiving the returned product. "Scratch and Dent" products are sold as-is and are not eligible for refunds.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

[Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]]

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Our Terms and Conditions:

Welcome to the Stone Deaf FX website. By using this website, you’re agreeing to comply with and be bound by the following Terms and Conditions of use, along with the Privacy Policy.

The term ‘Stone Deaf FX’ or ‘us’ or ‘we’ refers to the owner of the website which of whom is licensed to the business Tone Factory Ltd. ‘You’ refers to the user or viewer of our website.

For more information on warranties and repairs, please visit our FAQs.

Privacy & Safety:

This website is operated by TONE FACTORY LTD, Trading as Stone Deaf.

We take your privacy very seriously, and we urge you to read this policy carefully, because it contains important information about:

Who we are.

How and why we collect, store, use, and share personal information.

Your rights in relation to your personal information.

How to contact us and any supervisory authorities in the event that you have a complaint.

Who we are

Tone Factory Ltd, Trading as Stone Deaf (‘we’ or ‘us’) collect, use, and are responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including the United Kingdom). We are responsible as a ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

– Name

– Email address

– Address

– Age

– Gender

– Date of birth

– Location

– Device type

-  Telephone Number

Examples of times when we collect this information include situations

where you:

– Create an account

– Make a purchase

– Enter a competition

– Fill out a form

– Register for a mailing list

– Complete a survey

b) Personal information you provide to us about third parties

If you give us information about another person, you confirm that the

other person has appointed you to act on their behalf and agreed that you

shall:

– Consent on their behalf to the processing of their personal data.

– Receive any data protection notices on their behalf.

– Consent on their behalf to the transfer of their personal data

abroad.

c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for

the following purposes:

– Quality assurance

– Training

– Compliance

d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or

electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects and single-pixel GIFs. Such technologies can be used to track users actions and activities, and to store information about them. We use these cookies

and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect the following

information, or for the following purposes:

– How many times a person visits our website.

– What pages, products, and buttons they click on.

– Traffic data.

– Location data.

– Facebook Profile Analytics.

– Facebook Advertising Analytics.

– Google Analytics.

- Tiktok Analytics

This information helps us build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site, we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time, or you can set your browser not to accept cookies (the websites below tell you how to remove cookies from your browser). However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website cookie policy.

For further information on cookies in general, please visit aboutcookies.org or allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

– To identify and manage a customer’s account, including:

o Processing purchases, payments, and the delivery of items.

o Understanding customer demographics to further improve internal processes.

Who your information may be shared with

We may share your information with:

– Law enforcement agencies, in connection with any investigation, to

help prevent unlawful activity.

– Digital marketing agencies, for marketing activities specific to

Facebook and Google.

We will not share your personal information with any other third parties.

Marketing:

We would like to send you information about products, services, offers,

competitions, and our business which may be of interest to you. Such

information could be sent by post, email, telephone, text message, or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. at

the point of purchase or when signing up to a newsletter, entering a competition, etc.). If you do opt-in to receive such marketing from us, you can opt-out at any time by unsubscribing. If you have any queries about how to opt-out, or if you are receiving messages you do not want, you can contact us using the details provided below.

Contact:

support@stonedeaffx.com

Whether personal information has to be provided by you, and if so, why?

The provision of the following information is required from you:

– Name

– Address

– Age

– Date of Birth

– Email address

– Telephone Number

This is to enable us to do the following:

– Name: To process purchases and verify transactions.

– Address: For the delivery of goods and services.

– Age: For prohibited or age-restricted goods.

– Date of birth: For birthday promotional codes to be sent to the

customer.

– Email address: To verify accounts and send receipts or invoices.

We will inform you at the point of collecting information as to whether or

not you are required to provide the information to us.
– Telephone Number: To send tracking details for parcels / delivery information. 

How long your personal information will be kept?

We will hold your personal information for the following periods:

– Customer information will be kept for six years to satisfy UK tax law.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information?

We rely on the following as the lawful basis on which we collect and use your personal information:

– Consent

– Legal obligation

– Legitimate interests

The legitimate interests relied upon are as follows:

– The information is used for marketing purposes, the impact on the individual is minimal, and it is necessary to the operation of the business.

Consequence of our use of your personal information

The consequence to you of our use of your personal information is:

– You may be presented with adverts on our website or third-party

websites recommending our products. Keeping your information secure.

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisational measures to keep your information secure. These measures may include the following examples:

– User account access is controlled by a unique user name and

password.

– All data is stored on secure servers.

– Payment details are encrypted by SSL.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

While we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.

If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the European

Economic Area (EEA) at any time.

Children and the validity of consent

Where we obtain consent from any user, we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation (GDPR), you have a number of important rights free of charge.

In summary, those include rights to:

– Fair processing of information, and transparency over how we use

your personal information.

– Access to your personal information and to certain other

supplementary information that this Privacy Policy is already

designed to address

– Require us to correct any mistakes in your information which we hold.

– Require the erasure of personal information concerning you in

certain situations.

– Receive the personal information concerning you, which you have

provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to a third party in certain situations.

– Object at any time to processing of personal information

concerning you for direct marketing.

– Object to decisions being taken by automated means which

produce legal effects concerning you or similarly significantly affect you.

– Object in certain other situations to our continued processing of your personal information.

– Otherwise restrict our processing of your personal information in

certain circumstances.

– Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK

Information Commissioner Office (ICO) on individuals rights under the

General Data Protection Regulation (visit ico.org.uk/for-

organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/).

If you would like to exercise any of these rights please:

– Email, call or write to us.

– Let us have enough information to identify you.

– Let us have proof of your identity (a copy of your driving license, passport. or a recent credit card/utility bill).

– Let us know the information to which your request relates.

From time to time, we may also have other methods to unsubscribe (‘opt-out’) from any direct marketing including, for example, unsubscribe

buttons or web links. If such methods are offered, please note that there

may be some period after selecting to unsubscribe in which marketing may

still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use

of your information.

The General Data Protection Regulation also gives you the right to lodge a

complaint with a supervisory authority, in particular in the European Union

(or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner, who may be contacted at ico.org.uk/concerns/ or by telephone on 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 20/01/2021 and last updated on

16/01/2024

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by email if you have opted in to receive emails

Contacting us

If you have any questions about this policy or the information we hold

about you, please contact us using:

– Email: support@stonedeaffx.com

– Post:

Tone Factory Ltd

3 Sunfield Estate

Diggle

Oldham

Greater Manchester

OL3 5PS

– Telephone: +4407830212461

Calls will be answered Monday to Friday between 9 am and 5:30 pm. We

may record calls for quality and training purposes.

Website disclaimer:

· The content of this website is for your general information only, and it is subject to change without notice.

· We do not guarantee the accuracy or suitability of the information and materials found on this website.

· Your use of the information or materials on this website is entirely at your own risk, for which we shall not be liable.

· This website contains material that is licensed to us. This material includes, but isn’t limited to, the website’s design, layout, look, appearance, and graphics. Reproduction is prohibited without permission.

This website may also include links to other websites. These links are for your convenience to provide further information. They do not signify that we endorse the linked websites. We have no responsibility for the content of the linked websites.

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

This website is operated by TONE FACTORY ltd Trading as STONE DEAF under licence.

We take your privacy very seriously, and we urge you to read this policy carefully, because it contains important information about:

Who we are.

How and why we collect, store, use, and share personal information.

Your rights in relation to your personal information.

How to contact us and any supervisory authorities in the event that you have a complaint.

Who we are

Tone Factory Ltd (‘we’ or ‘us’) collect, use, and are responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including the United Kingdom). We are responsible as a ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use a) Personal information you provide to us

We collect the following personal information that you provide to us:

– Name

– Email address

– Address

– Age

– Gender

– Date of birth

– Location

– Device type

– Telephone Number

Examples of times when we collect this information include situations

where you:

– Create an account

– Make a purchase

– Enter a competition

– Fill out a form

– Register for a mailing list

– Complete a survey

b) Personal information you provide to us about third parties

If you give us information about another person, you confirm that the

other person has appointed you to act on their behalf and agreed that you

shall:

– Consent on their behalf to the processing of their personal data.

– Receive any data protection notices on their behalf.

– Consent on their behalf to the transfer of their personal data

abroad.

c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for

the following purposes:

– Quality assurance

– Training

– Compliance

d) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or

electronic device when you access our website. Similar technologies

include web beacons, action tags, local shared objects and single-pixel GIFs. Such technologies can be used to track users actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect the following information, or for the following purposes:

– How many times a person visits our website.

– What pages, products, and buttons they click on.

– Traffic data.

– Location data.

– Facebook Profile Analytics.

– Facebook Advertising Analytics.

– Google Analytics.

This information helps us build a profile of our users. Some of this

information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site, we will ask whether you consent

to our use of cookies. If you do not, cookies will not be used. Thereafter

you can opt-out of using cookies at any time, or you can set your browser

not to accept cookies (the websites below tell you how to remove cookies

from your browser). However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website

cookie policy.

For further information on cookies in general, please visit aboutcookies.org

or allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

– To identify and manage a customer’s account, including:

o Processing purchases, payments, and the delivery of items.

o Understanding customer demographics to further improve

internal processes.

Who your information may be shared with

We may share your information with:

– Law enforcement agencies, in connection with any investigation, to

help prevent unlawful activity.

– Digital marketing agencies, for marketing activities specific to

Facebook and Google.

We will not share your personal information with any other third parties.

Marketing

We would like to send you information about products, services, offers,

competitions, and our business which may be of interest to you. Such

information could be sent by post, email, telephone, text message, or

automated call.

We will ask whether you would like us to send you marketing messages on

the first occasion that you provide any relevant contact information (i.e. at

the point of purchase or when signing up to a newsletter, entering a

competition, etc.). If you do opt-in to receive such marketing from us, you

can opt-out at any time (see the 'What rights do you have?' section below

for further information). If you have any queries about how to opt-out, or if

you are receiving messages you do not want, you can contact us using the

details provided below.

Whether personal information has to be provided by you, and if so, why?

The provision of the following information is required from you:

– Name

– Address

– Age

– Date of Birth

– Email address

This is to enable us to do the following:

– Name: To process purchases and verify transactions.

– Address: For the delivery of goods and services.

– Age: For prohibited or age-restricted goods.

– Date of birth: For birthday promotional codes to be sent to the

customer.

– Email address: To verify accounts and send receipts or invoices.

We will inform you at the point of collecting information as to whether or

not you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for the following periods:

– Customer information will be kept for six years to satisfy UK tax law.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use

your personal information:

– Consent

– Legal obligation

– Legitimate interests

The legitimate interests relied upon are as follows:

– The information is used for marketing purposes, the impact on the

individual is minimal, and it is necessary to the operation of the

business.

Consequence of our use of your personal information

The consequence to you of our use of your personal information is:

– You may be presented with adverts on our website or third-party

websites recommending our products.

Keeping your information secure

We have appropriate security measures in place to prevent personal

information from being accidentally lost, or used or accessed in an

unauthorised way. We limit access to your personal information to those

who have a genuine business need to know it. Those processing your

information will do so only in an authorised manner and are subject to a

duty of confidentiality.

We will also use technological and organisational measures to keep your

information secure. These measures may include the following examples:

– User account access is controlled by a unique user name and

password.

– All data is stored on secure servers.

– Payment details are encrypted by SSL.

We also have procedures in place to deal with any suspected data security

breach. We will notify you and any applicable regulator of a suspected data

security breach where we are legally required to do so.

While we will use all reasonable efforts to secure your personal data, in

using the site you acknowledge that the use of the internet is not entirely

secure and for this reason, we cannot guarantee the security or integrity of

any personal data that is transferred from you or to you via the internet.

If you have any particular concerns about your information, please contact

us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the European

Economic Area (EEA) at any time.

Children and the validity of consent

Where we obtain consent from any user, we will take reasonable steps to

ascertain whether the user is over 13 years of age and whether the child is

sufficiently informed to give valid consent. If the user is not, parental

consent will be required to provide consent for the processing of any

personal information.

What rights do you have?

Under the General Data Protection Regulation (GDPR), you have a number

of important rights free of charge.

In summary, those include rights to:

– Fair processing of information, and transparency over how we use

your personal information.

– Access to your personal information and to certain other

supplementary information that this Privacy Policy is already

designed to address

– Require us to correct any mistakes in your information which we

hold.

– Require the erasure of personal information concerning you in

certain situations.

– Receive the personal information concerning you, which you have

provided to us, in a structured, commonly used and machine-

readable format and have the right to transmit that data to a third

party in certain situations.

– Object at any time to processing of personal information

concerning you for direct marketing.

– Object to decisions being taken by automated means which

produce legal effects concerning you or similarly significantly affect

you.

– Object in certain other situations to our continued processing of

your personal information.

– Otherwise restrict our processing of your personal information in

certain circumstances.

– Claim compensation for damages caused by our breach of any data

protection laws.

For further information on each of those rights, including the

circumstances in which they apply, see the Guidance from the UK

Information Commissioner's Office (ICO) on individual's rights under the

General Data Protection Regulation (visit ico.org.uk/for-

organisations/guide-to-the-general-data-protection-regulation-

gdpr/individual-rights/).

If you would like to exercise any of these rights please:

– Email, call or write to us.

– Let us have enough information to identify you.

– Let us have proof of your identity (a copy of your driving license,

passport. or a recent credit card/utility bill).

– Let us know the information to which your request relates.

From time to time, we may also have other methods to unsubscribe (‘opt-

out’) from any direct marketing including, for example, unsubscribe

buttons or web links. If such methods are offered, please note that there

may be some period after selecting to unsubscribe in which marketing may

still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use

of your information.

The General Data Protection Regulation also gives you the right to lodge a

TERMS AND CONDITIONS

DEFINITIONS:

“Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller.

· “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

· “Goods” means the articles that the Buyer agrees to buy from the Seller.

· “Seller” means Tone Factory trading as Stone Deaf and all trading styles of stonedeaffx.com and Stone Deaf Mark.

· “Terms and Conditions” means the terms and conditions of sale set out on this page and any special terms and conditions agreed in writing by the Seller.

· “Price” means the price of the Goods as stipulated on the Seller’s website.

All purchases of goods from us are on the basis of these Terms and Conditions and are subject to acceptance by us.

Nothing in these Terms and Conditions affect the Buyer’s statutory rights as a consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods or payment for the Goods, whichever event occurs first, shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

ORDERING:

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions, and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 10 working days (Monday – Friday).

PRICE AND PAYMENT:

The Price of the Goods shall be that stipulated on the Seller’s Website. The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

Payment of the Price plus VAT (or applicable taxes) and delivery charges must be made in full before dispatch of the Goods, unless otherwise agreed by the Seller. Import costs such as administration fees from the courier for processing the importation of goods and applicable import duty and taxes collected by the Buyer’s country specific government department are the responsibility of the Buyer pre or prior purchase depending on method of purchase and country the customer is residing in. Any goods rejected by the Buyer will only be refunded once the goods are returned to Tone Factory Ltd trading as Stone Deaf. The Seller shall be entitled to deduct any costs associated with the recovery of the rejected items from the Buyer.

RIGHTS OF SELLER:

The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.

The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

WARRANTIES:

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller.

The Seller guarantees all goods against faults and manufacturing defects for 12 months from the delivery date. Should any problems arise during the warranty period the Seller should be notified in writing by the Buyer and the goods should be returned to the Seller. If the Seller confirms the fault a replacement product will be issued to the Buyer.

DELIVERY:

Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

In some cases, we are unable to ship certain products to countries outside of the UK and Europe. If you are unsure at the time of ordering please contact us before payment is made.
If the buyer inputs the incorrect address data and the parcel is delivered to an incorrect address the responsibility is with the buyer to recover the goods and not Stone Deaf / Tone Factory Ltd. If you feel your data has been incorrectly inputted please contact us as soon as possible so we can try and stop the parcel. Any recovery costs shall be charged to the buyer or deducted from a refund.

CANCELLATION AND RETURNS:

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing at the Buyer’s risk and shall be at the Seller’s option returned by the Buyer to the Seller who will refund the cost of postage and packing to the Buyer if the Goods are in fact defective.

Where a claim of defect or damage is made the Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 10 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Where returned Goods are found to be damaged due to the Buyer’s fault a refund or replacement will not be issued.
If the buyer cancels an order due to import duties fees of which they have not taken into account the buyer shall be charged the recovery costs of the item + 15% restocking fee. 

WAIVER:

No waiver by Tone Factory Ltd trading as Stone Deaf (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

SEVERANCE:

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction within the UK, such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

CHANGES TO TERMS AND CONDITIONS:

We are entitled to alter these Terms and Conditions at any time, and will supersede any Terms and Conditions accepted by the Buyer upon making a purchase.

GOVERNING LAW AND JURISDICTION:

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

INTELLECTUAL PROPERTY:

TONE FACTORY trading as Stone Deaf reserves all intellectual property rights in all written materials, images, texts, illustrations, designs, logos, photographs, marks and names found on this website. Access to this site does not confer permission to use, and shall not be considered as conferring any license under any of the marks of Stone Deaf’s intellectual property rights. The use of images, text, or audio samples are not permitted without prior permission from TONE FACTORY LTD trading as Stone Deaf.

LIABILITY:

Statement on Jurisdiction and Liability Regarding the Sale of Goods:

In the context of a sale of goods between parties, it is hereby agreed that any disputes arising from or in connection with this contract, including those related to injuries, being sued, or damage to equipment, shall be governed by the laws of the United Kingdom. The jurisdiction for resolving any such disputes shall be the courts of the United Kingdom, and both parties expressly consent to the exclusive jurisdiction of UK courts, regardless of the parties' locations or where the goods are delivered.

Choice of Jurisdiction: The parties agree that any legal action or dispute related to this contract, including but not limited to issues of performance, breach, injuries, damage to equipment, or claims of being sued, will be exclusively handled in the courts of the United Kingdom, irrespective of where the parties are based or where the transaction occurs.

Liability for Injury or Damage: The seller will not be held liable for any personal injury, damage to property, or loss resulting from the use, handling, or transportation of the goods unless caused by the seller’s own negligence. Both parties acknowledge and agree that any claims related to injury or damage, including any claims for consequential or incidental damages, will be subject to the jurisdiction of UK courts only. 

Legal Frameworks and Applicable Laws: This agreement shall be governed by the relevant laws of the United Kingdom, and the jurisdiction of UK courts shall remain exclusive, regardless of whether the sale is between parties from different countries.

Consumer Protection: If the transaction involves a consumer, UK Consumer Protection laws will apply, and any claims or disputes, including those related to injury or damage, will be subject to the jurisdiction of UK courts.

Indemnity and Limitation of Liability:

By purchasing goods from Tone Factory Ltd, trading as Stone Deaf (the Seller), the Purchaser agrees to indemnify and hold harmless the Seller, its officers, employees, and agents, from any and all claims, liabilities, damages, injuries, or losses arising out of the use, handling, or transportation of the goods sold, including any personal injury, property damage, or other consequences, except where such damage or injury is caused by the Seller’s own negligence.

The Purchaser acknowledges that they assume full responsibility for the use of the goods and understands that the Seller is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of the goods. This includes, but is not limited to, claims for injuries, property damage, or loss.