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Frequently asked questions

  • General
  • Orders and shipping
  • Warranties and repairs
  • Troubleshooting
  • Power and products

General

Where are our products built?

In the same place they’re designed: Manchester, in the United Kingdom. They’re also built by the same people who design them, so you always get the very best quality.

What’s the best guitar pedal for beginners?

There’s no such thing at the right or wrong pedal. Pick one that excites you and makes you want to plug in.

Orders and shipping

Do you sell direct and ship globally?

We make our boutique guitar pedals in the UK, but you can get them almost anywhere in the world. You can buy from us directly, but there may be restrictions on shipping to certain countries. We always do our best to make it work though, so if you’re not sure, just get in touch.

How much will shipping cost?

We don’t make money on shipping costs. We ship free to the UK, and provide free shipping for any orders over £200 in value.

For other international orders, we subsidise the shipping cost, but the total will depend on where you are, and any other export restrictions or charges – so please check the shipping cost at checkout.

Warranties and repairs

What should I do if my Stone Deaf product is faulty?

f you have a faulty product, you should get in touch with the dealer you bought it from. If you bought directly from Stone Deaf, you should contact us through our warranties and repairs page.

How much do guitar pedal repairs cost?

If your pedal is still covered by a warranty, we or the dealer you bought it from will take care of the repairs free of charge (although in some cases you might have to pay for shipping). If the warranty is expired, we can still work something out, but we might have to charge you a ‘workbench’ fee. Get in touch, and we’ll talk details.

Can I fix my Stone Deaf pedal myself?

We wouldn’t recommend it. Our pedals are pretty complex, so it’s always best to get in touch with us first. If you tamper with one, you might void your warranty.

Troubleshooting

I’ve bought a Stone Deaf pedal, where do I start?

If you’re wondering how to use guitar pedals, a good first step is to read the manuals of any equipment you’re planning on incorporating into your rig. That way, you’ll know exactly how to power pedals safely, and how to get the right sounds out of them.

There’s no instruction manual with my pedal?

There should be. If there isn’t, it might have been removed, or the pedal might be a self-explanatory add-on effect (like our EP-1 Expression Pedal). A missing manual might have been removed by a dealer, but don’t worry, you can find everything on our manuals page, or from the relevant product page.

My pedal doesn’t sound right?

Guitar effects pedals are just one part of a larger signal chain. If there are any issues with one, try testing it in isolation without any other effects. If there’s still an issue, contact us and we’ll help you get to the bottom of things.

Power and products

What are the power requirements for Stone Deaf pedals?

You should always check the specific manual to make sure you know the exact requirements for each pedal. In general though, all of our pedals use a standard center-negative 9VDC power supply (with a 2.1mm connection). 

A few power supply brands we recommend are:

  • Strymon
  • CIOKS
  • MXR
  • Voodoo Lab
  • Walrus Audio
  • Mooer

We always recommend using an isolated power supply to reduce noise and protect your pedals. Cheaper, non-isolated power supplies and ‘wall warts’ are never recommended.

The minimum current draw for our pedals is: 

  • EP-1 – 20mA
  • Fig Fumb – 55mA
  • Kliptonite – 35mA
  • Noise Reaper – 65mA
  • PDF-1X – 50mA 
  • PDF-2 – 35mA 
  • Syncopy – 250mA (Can take 300mA adaptors)
  • Trashy Blonde – 35mA
  • Tremotron – 265mA (Can take 300mA adaptors)
  • Warp Drive – 55mA
  • Q Boost – 65mA

 

What expression pedals can I use with Stone Deaf pedals?

The Stone Deaf EP-1 Expression Pedal has been specially designed to work with all of our drive pedals (PDF-1X, PDF-2, Kliptonite, Fig Fumb, Warp Drive, and Trashy Blonde). These won’t work with other brands, as we use special components to deliver the very best quality. You’ll also need a stereo cable, which is supplied with the EP-1, and is very cheap to replace.

Our other pedals like the Syncopy and Tremotron will work with any standard 10K expression pedal that you might have handy – cheap or expensive.

Is there a difference between Stone Deaf pedal versions?

If it’s the same pedal but different artwork (like the V1 and V2 Fig Fumb or Trash Blonde), then the only difference will be the artwork itself. If it’s a different product name (like the PDF-1X and the PDF-2), then it’s a different product and you should pick the one that sounds best to you.